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International Journal of Information Systems in the Service Sector. 2010; 2(1): 71-93.
 
Exploring the Adoption of Technology Driven Services in the Health Care Industry

Topaçan Ü, Başoğlu AN, Daim TU

Portland State University, USA

Recent developments in information and communication technologies have helped to accelerate the diffusion of electronic services in the medical industry. Health information services house, retrieve, and make use of medical information to improve service quality and reduce cost. Users—including medical staff, administrative staff, and patients—of these systems cannot fully benefit from them unless they can use them comfortably. User behavior is affected by various factors relating to technology characteristics, user characteristics, social environment, and organizational environment. Our research evaluated the determinants of health information service adoption and analyzed the relationship between these determinants and the behavior of the user. Health information service adoption was found to be influenced by service characteristics, user characteristics, intermediary variables, facilitating conditions, and social factors.

Anahtar kelimeler: technology adoption; telemedicine; health information systems; technology acceptance; healthcare systems; electronic health service

İletişim: nuri.basoglu_at_boun.edu.tr

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